Crisis & reputation
Companies and other institutions are facing greater-than-ever demands for transparency, responsible practice and high ethical standards – and all at a time when social media allows bad news to spread quickly.
The present Coronavirus crisis presents a unique set of challenges to organisations in the UK and across the world. It is critical that organisations continue to communicate with internal and external audiences despite the operational constraints enforced via remote working and social distancing.
We understand how reputations are built and therefore how they need to be managed in times of crisis. At the heart of our crisis practice is experience and audience empathy. We are able to assess situations quickly, help clients to identify their priority audiences and, most importantly, we understand how different internal and external stakeholders behave in times of crisis and how organisations need to respond.
We are also experts in crisis preparedness. In our 25-year history we have advised, trained and prepared a huge number of organisations – private, public and third sector – in crisis readiness and have built a reputation as leaders in the field.